Member Resources
Wellness Resources

A Coordination of Health and Wellness Care … Because You Matter

It’s about well-being and being well. AultCare is ready to help when you need care, and we also offer wellness plans to help keep you healthy.

AultCare is often used by our members once a health concern has already arisen. Our members can count on us to help alleviate the costs of their healthcare procedures. But, we are much more than a health plan/insurance company. Not only do we help offset healthcare costs, we coordinate health and wellness experts with valuable resources to prevent health concerns arising in the first place. Of course, sometimes health issues are inevitable, which is why we have programs and staff in place to help manage those issues, too.

We have streamlined all of our health and wellness services into a system we refer to as Care Coordination.

AultCare’s Care Coordination programs are available to you at no additional cost. We are your advocates for care, information and community resources. Our programs are facilitated by our Care Coordination team of local physicians, nurses, dietitians, pharmacists and other clinical staff that can help you tackle potential and ongoing health and wellness issues.

Online Health Library

AultCare

Phone:
800-344-8858
330-363-6360

TTY: 711

24-Hour Nurse Line:
866-422-9603
330-363-7620

Compliance/FWA Hotline:

1-866-307-3528 or online

Customer Service Hours:
Monday - Friday
7:30 am - 5:00 pm EST

Mailing Address:
2600 Sixth St S.W.
Canton, OH 44710

IRS Form 1095-B

AultCare Insurance Company will not be automatically mailing 2024 Form 1095-B or 1095-Cs to members (1095-Cs must be obtained from your employer). However, upon request, any applicable members can have their 2024 Form 1095-B.

To receive your 2024 IRS Form 1095-B, submit the request via our CONTACT US on our website or send the request to:
AultCare Insurance Company
2600 Sixth ST SW
Canton, OH 44710

You can also call us at 330-363-6360 or 800-344-8858 with any questions. Your request will be furnished within 30 days of receipt.

Non-discrimination Notice

AultCare/Aultra complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sexual orientation, gender identity, or sex. AultCare/Aultra does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. AultCare/Aultra provides free aids and services to people with disabilities to communicate effectively with us, such as: Qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats). AultCare/Aultra provides free language services to people whose primary language is not English, such as: Qualified interpreters and information written in other languages.If you need these services, or if you believe that AultCare/Aultra has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can contact or file a grievance with the: AultCare/Aultra Civil Rights Coordinator, 2600 6th St. S.W. Canton, OH 44710, 330-363-7456 , CivilRightsCoordinator@aultcare.com . You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, our Civil Rights staff is available to help you.You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf , or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019 , 800-537-7697 (TDD). Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

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