Provider Resources

Resources for AultCare Network Providers

AultCare values the relationships we have with our network providers. As healthcare continues to evolve, we recognize the many challenges providers face and aim to be a resource for your practices. Our provider portal is full of many resources available to AultCare providers. Providers can use the portal to view eligibility, claims, important forms and manage prior authorizations. Access to live chat is also available on the provider portal. The live chat feature offers convenient access to our knowledgeable representatives who can provide assistance and answer questions.

We provide you with many tools to assist in working with AultCare. If you need further assistance, please use the contact button below or call us locally at 330-363-6360 or toll-free at 1-800-344-8858 Monday through Friday from 7:30 am to 5:00 pm. We look forward to working with you.

Register as a Provider

Provider Portal Registration Guide

Guides, Forms & Directives

HIPAA Forms

Pre-Authorization & Referral Forms

Credentialing Information

Request to Become a Provider and Update Provider Information

Thank you for your interest in becoming a network provider. Please complete and submit the Provider Information Form or the Facility Information Form as a request for an application. Your request will go before our committee and you will be notified in writing of our committee’s decision. AultCare’s receipt of your provider information form does not guarantee participation in our networks.

CAQH Information

The system is a national provider credentialing application initiative from the Council for Affordable Quality Healthcare. The streamlined database is the single repository of participating health plans for healthcare provider information, alleviating the need for physicians and other healthcare providers to complete and submit many and varied credentialing forms for multiple health plans, hospitals, and other healthcare organizations. There are no fees to physicians and other healthcare providers to use the database. Visit caqh.org for instructions to access the system. You may also contact them at 1-888-599-1771 or at caqh.updhelp@acsgs.com .

Please remember to keep your CAQH account updated and re-attested too.

Contact Information

Provider Credentialing, Networks, Credentialing, & Contracting

330-363-1400

Fax: 330-363-6421

credentialing@aultcare.com

AultCare

Phone:
800-344-8858
330-363-6360

TTY: 711

24-Hour Nurse Line:
866-422-9603
330-363-7620

Customer Service Hours:
Monday - Friday
7:30 am - 5:00 pm EST

Mailing Address:
2600 Sixth St S.W.
Canton, OH 44710

IRS Form 1095-B

AultCare Insurance Company will not be automatically mailing 2023 Form 1095-Bs to members. However, upon request, any applicable members can have their 2023 Form 1095-B.

To receive your 2023 IRS Form 1095-B, submit the request via our CONTACT US on our website or send the request to:
AultCare Insurance Company
2600 Sixth ST SW
Canton, OH 44710

You can also call us at 330-363-6360 or 800-344-8858 with any questions. Your request will be furnished within 30 days of receipt.

Non-discrimination Notice

AultCare/Aultra complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sexual orientation, gender identity, or sex. AultCare/Aultra does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. AultCare/Aultra provides free aids and services to people with disabilities to communicate effectively with us, such as: Qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats). AultCare/Aultra provides free language services to people whose primary language is not English, such as: Qualified interpreters and information written in other languages.If you need these services, or if you believe that AultCare/Aultra has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can contact or file a grievance with the: AultCare/Aultra Civil Rights Coordinator, 2600 6th St. S.W. Canton, OH 44710, 330-363-7456 , CivilRightsCoordinator@aultcare.com . You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, our Civil Rights staff is available to help you.You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf , or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019 , 800-537-7697 (TDD). Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

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